Q: How to delete your WhatsApp Business API integrated number

Instructions to remove your WhatsApp API number: Step 1: Go to https://business.facebook.com/latest/settings/whatsapp_account (you may need to login as the Meta Business Manager admin) Step 2: Select your WhatsApp business account from the list] Step 3: Scroll down and select the “ WhatsApp Manager” button (screenshot below). <img src="https://storage.crisp.chat/users/helpdesk/website/303637f65042b000/image_1e1oa6z.png" alt="" /> Step 4: You will see a Trash icon next to every phone number on your account. Click the Trash icon to delete the number. You may need to re-login to your Meta Business Manager to confirm the deletion of your number. it may take between 24hours to 30days for a number to be completely removed from WhatsApp's records, since WhatsApp has a variable “wait” period before the number can be reused again for any other WhatsApp service.

Q: How do I prevent accidental back in stock updates by adding minimum inventory?

Imagine this: You have dozens of customers who have opted in to a back in stock notification for a specific sold out product. Now, a customer who had bought the same product previously, returns it. After your quality checks, you add the product back to your inventory and your inventory is now 1 unit. There may be other scenarios too, where the inventory might accidentally increase by 1 unit. **What happens then? ** All the back in stock notifications are automatically sent and after one customers purchases the product, the product will be sold out again and other customers who visit later will be disappointed to see the product being sold out again! The solution: Minimum inventory threshold To prevent these accidental back in stock updates, it's a good idea to keep a minimum inventory threshold. Back in stock updates will only be sent if the "in-stock" inventory is beyond this minimum inventory threshold. What should my minimum inventory threshold be? For all stores, we recommend that you keep a minimum inventory threshold of at least 3 units. This is enough to cover any accidental inventory updates. For higher volume stores where you have more than 20 back in stock requests per product-variant, your minimum inventory threshold should be at least 10% of your average notify me requests per product-variant. For example: <ul> <li>If your top 10 products have avg. 50 notify me requests for each product-variant, then your min. inventory threshold should be 5 units</li> * </ul>

Question 1

Why can't I use my existing WhatsApp number for back in stock alerts?

Accepted Answer

..and what's the alternative?

Which numbers are restricted by the WhatsApp Business API?

WhatsApp API for Business does not allow the re-use of an existing phone number that's already connected to WhatsApp as a personal number.

In addition to this, when any Shopify App maker (similar to us) integrates with the WhatsApp API, the phone number used by that App maker is "reserved" for the services provided only by that App maker. That's why WhatsApp phone numbers used by one App maker are not re-usable by another.

Due to these restrictions, it is common for large ecommerce brands to use multiple WhatsApp phone numbers for different business needs.

What number should I use for back in stock alerts?

We recommend that you purchase a new phone number and use that for Back in stock WhatsApp alerts.

What happens if someone replies to a message sent from one phone number? I already have a support channel, and I do not want customers to chat on another new number.

We've got you covered! We integrate the new custom number to your existing support channel, so if anyone replies to the back in stock WhatsApp message, they are smoothly redirected to your existing WhatsApp chat support or your "contact us" pages.

How it works: When anyone replies to the back in stock WhatsApp message, they get an instant automatic reply that says something like:

| _"This conversation is used only for Back in Stock notifications. If you need any help, please tap here: +XXXXXXXXXX

Question 2

How to update the logo and profile of your WhatsApp Business API Account?

Accepted Answer

Please follow the steps below to update the logo and profile for your WhatsApp Business API Account:

Step 1: Go to https://business.facebook.com/latest/settings/whatsapp_account (you may need to login as the Meta Business Manager admin)

Step 2: Select your WhatsApp business account from the list.

Step 3: Scroll down and select the “ WhatsApp Manager” button ( screenshot below).

Step 4: You will see your WhatsApp business phone number here. Click “ Settings” on the right:

Step 5: On this screen, select “ Profile” under the Settings Menu on the left. You will see a Profile Details screen where you can update your Profile photo, description, and other information.

Question 3

How to delete your WhatsApp Business API integrated number

Accepted Answer

Instructions to remove your WhatsApp API number:

Step 1: Go to https://business.facebook.com/latest/settings/whatsapp_account (you may need to login as the Meta Business Manager admin)

Step 2: Select your WhatsApp business account from the list]

Step 3: Scroll down and select the “ WhatsApp Manager” button (screenshot below).

Step 4: You will see a Trash icon next to every phone number on your account. Click the Trash icon to delete the number. You may need to re-login to your Meta Business Manager to confirm the deletion of your number.

it may take between 24hours to 30days for a number to be completely removed from WhatsApp's records, since WhatsApp has a variable “wait” period before the number can be reused again for any other WhatsApp service.

Question 4

How do I prevent accidental back in stock updates by adding minimum inventory?

Accepted Answer

Imagine this: You have dozens of customers who have opted in to a back in stock notification for a specific sold out product. Now, a customer who had bought the same product previously, returns it. After your quality checks, you add the product back to your inventory and your inventory is now 1 unit. There may be other scenarios too, where the inventory might accidentally increase by 1 unit.

**What happens then? ** All the back in stock notifications are automatically sent and after one customers purchases the product, the product will be sold out again and other customers who visit later will be disappointed to see the product being sold out again!

The solution: Minimum inventory threshold To prevent these accidental back in stock updates, it's a good idea to keep a minimum inventory threshold. Back in stock updates will only be sent if the "in-stock" inventory is beyond this minimum inventory threshold.

What should my minimum inventory threshold be? For all stores, we recommend that you keep a minimum inventory threshold of at least 3 units. This is enough to cover any accidental inventory updates.

For higher volume stores where you have more than 20 back in stock requests per product-variant, your minimum inventory threshold should be at least 10% of your average notify me requests per product-variant. For example:

If your top 10 products have avg. 50 notify me requests for each product-variant, then your min. inventory threshold should be 5 units

Question 5

How to add DNS records to your domain

Accepted Answer

Why is this important?

When your customers receive back in stock emails, their email service providers (Gmail, Outlook, Yahoo, etc.) look for some DNS entries to verify if the email sender is a genuine, authorized sender. Without these DNS entries, emails land in spam.

Where can I find these DNS entries?

To find these DNS entries, go to Notifications from the App menu, click Customize email notifications, and in the screen that opens, select the Sender branding tab. Edit the From address to add an email with your domain name. Click Verify domain to see the 3 DNS entries you need to add.

Overall steps to verify your domain

To verify your domain you need to add these 3 DNS records to your domain host. These DNS records will ‘authorize’ us to send automated back in stock emails on your behalf.

Login to your domain hosting account. This is the place where you bought your domain name. (Examples of common domain hosts: Godaddy, Shopify, Google Domains).
Find the section to edit your DNS records. If you’re unable to find this, reach out to your domain host’s Help center. You will find a guide on how to update your DNS records.
Add these 3 CNAME entries to your DNS records.
After you have added the 3 DNS entries, go back to the Verify domain screen and click the Complete domain verification button.

DNS entry update guides for common Domain hosts

Godaddy
[Shopify](https:/

Question 6

Why can’t I change the brand logo and sender name without connecting a new number?

Accepted Answer

The WhatsApp for Business API number is connected to the Meta business manager of the brand sending the WhatsApp messages. When a brand updates the profile pic and sender name for the WhatsApp number, Meta verifies if the logo and sender name match the official brand registration details in the Meta business manager. This is a security measure which ensures that a sender does not fraudulently impersonate another brand.

To send back in stock WhatsApp messages with their own logo and sender name, a brand needs to purchase a new number and connect it through the back in stock app admin.

If you prefer not to connect your own number, you can use our number to send back in stock WhatsApp messages too. However, you will not be able to change the logo or the sender name since Meta will not allow us to add a different brand name, as a security measure.

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