Articles on: Frequently Asked Questions

How long does it take to enable a custom-branded phone number?

When you upgrade to a Premium plan, you are eligible to send back in stock WhatsApp alerts from your own custom branded phone number with your brand logo, and your brand display name. Here are the steps to enable a custom branded phone number for your Shopify store:

Step 1: Install our Back in stock alerts App by Peppyduck and upgrade to a Premium Plan.

Step 2: You can use any phone number that's not already connected to any WhatsApp service. We recommend that you purchase a fresh new phone number. (Read more: Why can't I use my existing WhatsApp number to send back in stock WhatsApp alerts (and what can I do about it?)?

Step 3: Go to the "Notifications" menu inside the App, and click "Customize WhatsApp notifications" to add a Custom branded phone number. After you've added a custom branded phone number, the number will enabled in 2 business days.

Updated on: 05/04/2024

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