Articles on: Frequently Asked Questions

I already use a WhatsApp number for support, and I don’t want customers to be confused with another number. How can I prevent this?

WhatsApp only allows you to use a number that's not already connected to any other WhatsApp based service. This means that you won't be able to use your existing number that may be connected to the WhatsApp mobile app, WhatsApp for business mobile app, or WhatsApp for business API.

What number should I use for back in stock alerts?

We recommend that you purchase a new phone number and and connect it through the admin section of our app.

What happens if someone replies to a message sent from one phone number? I already have a support channel, and I do not want customers to chat on another new number.


We've got you covered! We integrate the new custom number to your existing support channel, so if anyone replies to the back in stock WhatsApp message, they are smoothly redirected to your existing WhatsApp chat support or your "contact us" pages.

How it works: When anyone replies to the back in stock WhatsApp message, they get an instant automatic reply that says something like:

"This conversation is used only for Back in Stock notifications. If you need any help, please tap here: +XXXXXXXXXXXX".

The phone number added here is hyperlinked, and customers will get redirected with one tap. You can choose to redirect customers to your existing WhatsApp support chat phone number here or you can redirect customers to your contact-us page by adding a URL.

This way, all your support queries are handled through your original number and you don't need to manage multiple numbers.

Updated on: 03/05/2024

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