Articles on: Frequently Asked Questions

What if customers reply to the back in stock WhatsApp message on the new number? (↗)

We've got you covered! We connect your customers to your existing support channel through an auto-reply, so if anyone replies to the back in stock WhatsApp message, they are smoothly redirected to your existing "contact us" page or WhatsApp chat support.

How it works: When anyone replies to the back in stock WhatsApp message, they get an instant automatic reply that says something like:

"This conversation is used only for Back in Stock notifications. If you need any help, please tap here: +XXXXXXXXXXXX".

You can add your contact us URL or your WhatsApp chat support number here. The contact us link and the phone number will be hyperlinked, so customers can tap on it to get redirected to your support channel. This way, all your support queries are handled through your original support channel.

How do I update the auto-reply?

You can update your auto-reply by going to the Notifications menu => Customize WhatsApp messages => Sender branding tab. Scroll down to the bottom of the screen, to edit your auto-reply.

Updated on: 12/07/2024

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