• Why can't I use my existing WhatsApp number for back in stock alerts?

  ..and what's the alternative? Which numbers are restricted by the WhatsApp Business API? WhatsApp API for Business does not allow the re-use of an existing phone number that's already connected to WhatsApp as a personal number. In addition to this, when any Shopify App maker (similar to us) integrates with the WhatsApp API, the phone number used by that App maker is "reserved" for the services provided only by that App maker. That's why WhatsApp phone numbers used by one App maker arePopular

• How to update the logo and profile of your WhatsApp Business API Account?

  Please follow the steps below to update the logo and profile for your WhatsApp Business API Account: Step 1: Go to https://business.facebook.com/latest/settings/whatsappaccount (you may need to login as the Meta Business Manager admin) Step 2: Select your WhatsApp business account from the list Step 3: Scroll down and select the “WhatsApp Manager” button (screenshot below). (https://storage.crisp.chat/usePopular

• How do I prevent accidental back in stock updates by adding minimum inventory?

  Imagine this: You have dozens of customers who have opted in to a back in stock notification for a specific sold out product. Now, a customer who had bought the same product previously, returns it. After your quality checks, you add the product back to your inventory and your inventory is now 1 unit. There may be other scenarios too, where the inventory might accidentally increase by 1 unit. What happens then? All the back in stock notifications are automatically sent and after one cusSome readers

• How to delete your WhatsApp Business API integrated number

  Instructions to remove your WhatsApp API number: Step 1: Go to https://business.facebook.com/latest/settings/whatsappaccount (you may need to login as the Meta Business Manager admin) Step 2: Select your WhatsApp business account from the list Step 3: Scroll down and select the “WhatsApp Manager” button (screenshot below). WhatsApp business manager Step 4: You will see a Trash iconSome readers

• Why can’t I change the brand logo and sender name without connecting a new number?

  The WhatsApp for Business API number is connected to the Meta business manager of the brand sending the WhatsApp messages. When a brand updates the profile pic and sender name for the WhatsApp number, Meta verifies if the logo and sender name match the official brand registration details in the Meta business manager. This is a security measure which ensures that a sender does not fraudulently impersonate another brand. To send back in stock WhatsApp messages with their own logo and sender name,Some readers

• How to add DNS records to your domain

  Why is this important? When your customers receive back in stock emails, their email service providers (Gmail, Outlook, Yahoo, etc.) look for some DNS entries to verify if the email sender is a genuine, authorized sender. Without these DNS entries, emails land in spam. Where can I find these DNS entries? To find these DNS entries, go to Notifications from the App menu, click Customize email notifications, and in the screen that opens, select the Sender branding tab. Edit theSome readers

• Which numbers can I use to register for back in stock WhatsApp alerts?

  WhatsApp only allows you to use a number that's not already connected to any other WhatsApp based service. This means that you won't be able to use your existing number that may be connected to the WhatsApp mobile app, WhatsApp for business mobile app, and WhatsApp for business API. We recommend that you purchase a new mobile number and connect it through our app. In some cases, you may be able to connect a landline/fixed-line number too, but we recommend that you use a mobile number. If youSome readers

• How to Disable 2FA for WhatsApp API Number on your Facebook Business Manager?

  You need to disable 2FA on your Facebook business manager page if you want to migrate a WhatsApp Business API phone number. Ensure you have admin access to your business manager page to disable 2FA. To do this: Login to your Facebook Business Manager. Click Accounts on the left and select WhatsApp accounts. Click Settings under WhatsApp accounts. (https://storageFew readers

• From where can I purchase a number?

  We recommend that you purchase a local number from any mobile network operator near you. You can choose the lowest priced plan without any data plan since you only need the number for an SMS verification step, while connecting it to the back in stock App. You don't need a data plan for sending back in stock WhatsApp alerts. We take care of all of that. If you don't have easy access to a local mobile network operator, you can purchase a number online too. There are very few reliable online serviFew readers

• What if customers reply to the back in stock WhatsApp message on the new number? (↗)

  We've got you covered! We connect your customers to your existing support channel through an auto-reply, so if anyone replies to the back in stock WhatsApp message, they are smoothly redirected to your existing "contact us" page or WhatsApp chat support. How it works: When anyone replies to the back in stock WhatsApp message, they get an instant automatic reply that says something like:Few readers

• Why hide the Notify me button if a product won't come back in stock?

  Imagine this: You loved a product on an ecommerce brand website but it's sold-out. You see a "Notify me when available" button on that page, and you quickly add your email/phone number to get notified when that product is back in stock. If the product comes back after a few months and you need the product any more, it's still a positive experience when you get the back in stock notification. You know that if you asked to be notified, you will hear from the brand sometime in the future. But whaFew readers

• Why can't I chat on WhatsApp, with customers who reply to my back in stock WhatsApp message?

  Context: To use a service such as automated back in stock WhatsApp alerts, your number will be connected through a "WhatsApp Business API" (WABA) account. As per WhatsApp rules, when a phone number is connected through a WABA account, that number cannot be connected to any other WhatsApp service such as the WhatsApp mobile App. This means, when a back in stock WhatsApp message is sent from your WABA, and customers reply to that message, you won't see the customer replies on your regularFew readers

• How long does it take to enable a custom-branded phone number?

  When you upgrade to a Premium plan, you are eligible to send back in stock WhatsApp alerts from your own custom branded phone number with your brand logo, and your brand display name. Here are the steps to enable a custom branded phone number for your Shopify store: Step 1: Install our Back in stock alerts App by Peppyduck and upgrade to a Premium Plan. Step 2: You can use any phone number that's not already connected to any WhaFew readers

• How do I add an emoji to the Notify me button text, to make the button stand out?

  Step 1: Go to https://getemoji.com/ and copy any Emoji that you want to add in the Notify me button, or the Signup form text. Step 2: Go to the "Button, signup form" menu inside the App, and select "Customize button design", (or "Customize signup form" in case you need to customize the signup form). Step 3. Paste the Emoji in any text field wherever you want to show the Emoji. Make sure you click "Save" on the top right after you edit any field so that your changes are saved.Few readers

• How to check if "Continue selling when out of stock" is enabled

  For Products without Variants: To check if "Continue selling when out of stock" is enabled for a product that does not have variants, follow these steps: In the Shopify Admin, go to Products All products. Click the product you want to track. Scroll to the "Inventory" section and check if "Continue selling when out of stock" is enabled. To show the Notify me button automatically on a sold out product page, you need to disable "Continue selling when out of stock". For ProduFew readers

• I already use a WhatsApp number for support, and I don’t want customers to be confused with another number. How can I prevent this?

  WhatsApp only allows you to use a number that's not already connected to any other WhatsApp based service. This means that you won't be able to use your existing number that may be connected to the WhatsApp mobile app, WhatsApp for business mobile app, or WhatsApp for business API. What number should I use for back in stock alerts? We recommend that you purchase a new phone number and and connect it through the admin section of our app. What happens if someone replies to a meFew readers

• Why can’t I change the auto-reply without connecting a new number?

  The auto-reply is directly associated with the WhatsApp number from which the WhatsApp message is sent. If you want to change the auto-reply, you need to connect a your own number to our App. If you don't add a new number and are using our number to send back in stock alerts, you won't be able to change the auto-reply. That's because the auto-reply is common to all brands using the same number, and we won't can't customize the auto-reply to one specific brand.Few readers

• How do I see how much I have spent on this App?

  See charges from the current billing cycle From your Shopify admin, go to Settings Billing. In the Current billing cycle section, click View Details. Look for the entries associated with PD: Back in stock. You will see one entry for the monthly fixed charges, and you may see another entry for the Usage fees (if applicable to you). See charges from past bills From your Shopify admin, go to Settings Billing. In the Past Bills section, see the bills whereFew readers

• How can I test out the App on a backup theme before taking it to the production theme?

  Sometimes you may want to test out the App on a backup theme before taking it live on the production theme. Please follow these steps to test this App out on the backup theme: Step 1: Enable App Embed on the back up theme. Open the Shopify Admin, and under Sales channels, click "Online Store". Click on the "Themes" menu. Find your backup theme in the list, and click "Customize" (https://storage.crisp.chat/users/helpdesk/website/303637f65042b000/screenshot-2024-04-25-1736204wfmm5.pngFew readers

• How do I temporarily pause the back in stock notifications from being sent?

  You may want to pause back in stock notification sending temporarily while you're setting up your sender branding, or for any other business reason. How do I pause back in stock notifications from being sent? To pause back in stock notifications from being sent, go to Settings inside the App menu and scroll to the Minimum inventory section. Set the minimum inventory value to 999,999 or something similar. This will makes sure notifications won't be sent until the inventory for that pFew readers

• My sender domain name for email is not verified - problem with DNS values

  Context: To verify your domain you need to add 3 CNAME entries as DNS records to your domain host. These DNS records will 'authorize' us to send automated back in stock emails on your behalf. Here's an example of how the CNAME entries typically look like on the Verify your domain screen: CNAME Records (Note: These are just sample entries. Do not use these for your domain setup. You need to use your ownFew readers